It's Back!!

Do you remember that great ZigZag Rug that has been sold out on Urban Outfitters forever!

Well, it's back in stock!!

Check it out!

These gorgeous 5x7 rugs are only $69!!

If you want one you better act fast, last time they sold out super fast!

Rug Update.

I thought I would update you all on what's been going on with my living room rug.  You know the one I have been dreaming and wishing for in so many past posts!  

Let me just say it has not been the best experience and I am trying very hard to stay positive!

But hey, I'm not going to hide the bad stuff, I mean this little ole blog is about the good and the bad in redecorating a room!

I know it is kinda a blogger faux pas to complain about anything, I know they say positivity is key, but hey real life happens, and this is a REAL LIFE blog!

So here's the low down on the rug!

I finally got my rug picked up by UPS, and let me just say that getting to that point has not been very fun.  

The day after I received my rug I contacted West Elm letting them know it was defective.  They assured me they would take care of it and I would be sent a return kit asap.  Well I waited and waited for that little ole kit to show up in the mail, and after the allotted amount of time I contacted them again to see if I could get a tracking number for the kit.  Well I received a tracking number  a few days later and found out it had not been sent out until AFTER the second time I contacted them!

Well I assumed that the return kit would contain a UPS label for me to send it back with....it did not....it did contain some plastic packaging ( which I already had from them shipping it to me ) and ties to wrap around the rug....the ties were about a foot and  a half to short to actually tie around the rug.  At this point I was a little bit frustrated.  That was all that was in the the "return kit"  no UPS label, no instructions, nothing but stuff I could not use.  

I couldn't believe that was what I waited all these weeks for!

I immediately got on the phone with West Elm customer service, now this was the part that has got me so frustrated, and a little uncertain as to if I am going to even be receiving my rug!

The representative seemed to have no idea what she was doing!   In fact she didn't respond to almost anything I asked, now I believe I am a very patient person,  but to let a customer hang there on the phone and just really not respond to anything  is to me beyond rude!  I actually thought my phone must have lost service a few times she let me hang there that long!  Actually had to ask "hello?" a few times, her response was "yeah"   That's it!  She finally told me UPS would pick up my rug the next day, whew ok..... that was one thing taken care of.

I then asked her to re-issue me a replacement, saying the email I was originally sent said that's what would happen when I called to schedule the pick up.    She informed me that it had already happened and that I already had received the rug!  Already received it?!?!  Now this had me in a bit of a panic, because I had not received anything.  I asked her to look into that, received a "fine" as a response....she then responded " oh I guess you haven't". ..... again silence on the other end of the phone.....until I asked "umm, could you reissue me one while I'm on the phone like the original email said? ".  At first she refused, yes actually refused....I insisted.  Finally she did, acting like she was doing me a HUGE favor too!  Whew I was nothing short of steaming at this point!  I also was informed that it was on back- order until mid-August now.  Grrrr....if I didn't like this rug soooo much I would just say forget it all and get my money back!  But I do SO LOVE the look of this rug!

Well, here's the kicker I asked her to send me an email with all the information and an order number for the re-issued rug, so I could track it from my end, she informed me she would.  Well I have yet to receive that email, and with the other rug finally picked up by UPS I now have nothing in my possession  and no paperwork for the replacement rug!  So here's hoping I actually receive a rug!  I guess I'll be emailing West Elm again to try to obtain that information.  I deal with companies for work on a daily basis, and like to have all my paperwork in front of me if I am told once again that I already have it, and I actually don't!

Oh and in case you are wondering why I needed a replacement  rug,  here are a few images I snapped on my iPhone before I sent the rug back!

Whew, so that's the not so pleasant rug saga as of right now!

Here's to hoping this story has a happy ending!

Have any of you all had to deal with customer services representatives that really don't wish to do their job?

Or are just down right rude?

Waiting....

Patience, patience....  

Sometimes redecorating is not always super fun, sometimes it's just plain....a downer..... 

 You see, I ordered my West Elm Safari rug last week, you know the one I wrote about here! I have been sooooooo anxiously waiting for this baby!   Well it practically shipped the next a day, and in just less than a week I was unwrapping it hoping to get it all set up in the living room.   I was SOOO excited!!   As I unrolled it I noticed a ton of loops sticking up all over the place, I wasn't too happy about that, but really I could just trim them and nobody would ever know!  However,  I noticed on one edge of the rug the binding

 ( the part holding the top and bottom of the rug together) was coming completely apart!  In fact several inches were just plain not staying together!  

Ugh! 

 So I contacted the nice people at West Elm, they apologized and it seems they have taken care of everything.  I am to receive a return kit, get it all wrapped up, then UPS will come pick it up for me!  Once that happens they will ship out another rug for me!  Only the safari rug is currently on back order.  Sigh....I guess I will just have to have a little patience! 

So here she sits until I receive that return kit and get it all wrapped up!

Well, at least I know I LOVE the rug in my space!

A Walk on the Wild Side!

I will be walking on the wild side soon!
  Because the uber-soft, ultra glam West Elm Safari Rug should be delivered to my apartment in about a week! 

YAY!
Here's the little bit of wild that will be added to my living room just as soon as it arrives!

 I am just too excited for words!  I have been dreaming about this ivory and platinum rug perfection forever!  Well maybe not forever, but you know what I mean, when you absolutely LOVE something!
Anyway you may remember seeing it when I posted about my Living Room Mood Board and the list of items I needed to get or DIY for the room!

I have an aversion to paying shipping when I order things online, and don't have a West Elm store near me.
So I have been patiently waiting until the next time we needed to make a trip to Ikea, as there is one somewhat near my Ikea.  Just in case your wandering the closest Ikea is three and a half hours away, so we really have to plan the whole run to Ikea out!

BUT yesterday I received an email from West Elm letting me know that all their rugs were 20% off!!!
WooHOO!!
 Seriously people!  These things NEVER go on sale, and you CAN NOT find a coupon code for West Elm, it's impossible!! I mean seriously impossible, have you tried?!?
I did, and people are actually selling them on Ebay!  Yes Ebay!  I mean come on!!
Anyway.....enough of my rant!....
The Safari Rug really was a good price to begin with only $250 for a 5x8 wool rug!  I just didn't want to pay for shipping, but the 20% off more than took care of that, as well as the tax AND a little something off the top!

So sometime next week my little piggies will be walking all over this beauty!
I can't wait!!
If you've got your eye on a rug from West Elm I would grab it this weekend!  I don't know how long the sale will last!  They also have some great throw pillows on sale as well!  And I do have a coupon code for sale stuff, it's take15.  Clearly giving you 15% off sale items, but I'm not sure how long that is going to last either!  It worked yesterday for me on things in their sale section!  But nothing that was a promotion sale, like the rugs!

I hope you all are enjoying a great festive weekend!
Anyone going anyplace fabulous?!?
Or planning to scout the sales that will be happening this weekend?!?
I will be hanging out with my sister, brother-in-law, and my two favorite little nephews!
Oh and of course Josh too!
Anywhoooo!  I hope you all have a fabulous weekend!!